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*PRIVACY POLICY FOR EZ FIX PLUMBING*

*Effective Date:* September 23, 2026

*Business Name:* EZ Fix Plumbing

*Website:* https://e-zfix.org

*Service Area:* Boynton Beach, FL and surrounding Palm Beach County

*1. Introduction*

At EZ Fix Plumbing, we value your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit e-zfix.org or interact with us by phone.

*2. Information We Collect*

*a) Information You Provide Directly:*

When you contact us, request a quote, or schedule service, we may collect your name, phone number, email address, service address, and details about your plumbing issue.

*b) Information From Our AI Receptionist:*

We use an AI receptionist to answer calls when our plumbers are in the field or after hours, so you never miss us. Please be aware:

- Your call may be recorded, transcribed, and summarized for service purposes.

- The AI receptionist may collect your name, phone number, address, reason for your call, and appointment preference.

- This information is used solely to schedule service, provide a quote, and allow us to return your call promptly.

- Our AI receptionist does not sell your data or use it for marketing.

*c) Automatic Information:*

When you visit e-zfix.org, we may automatically collect your IP address, browser type, device type, and pages visited through cookies and similar technologies. You can disable cookies in your browser settings.

*3. How We Use Your Information*

We use your information to:

- Provide plumbing services, estimates, and repairs

- Schedule appointments and dispatch technicians

- Return calls and respond to inquiries

- Send appointment confirmations and reminders

- Improve our website and customer service

- Comply with legal obligations

*4. Sharing of Information*

We do NOT sell, rent, or trade your personal information. We only share it with:

- Trusted service providers necessary to operate our business, including our website hosting provider, scheduling software, and our AI receptionist service provider, who are contractually required to keep your information confidential.

- Law enforcement or government authorities if required by law.

*5. Data Security & Retention*

We take reasonable measures to protect your information from unauthorized access. Call transcripts, messages, and personal information are retained only as long as necessary to provide service, for record-keeping, and to comply with legal obligations, and are then securely deleted.

*6. Your Rights and Choices*

You have the right to request access to, correction of, or deletion of your personal information. To make a request, please contact us using the information below.

You may also request that your call not be recorded. Simply tell our AI receptionist, \"Do not record this call,\" or press 0 to be transferred if available.

You may opt-out of non-essential text reminders by replying STOP.

*7. Children's Privacy*

Our website and services are not directed to children under 13. We do not knowingly collect information from children.

*8. Third-Party Links*

Our website may contain links to other websites. We are not responsible for the privacy practices of those third-party sites.

*9. Changes to This Policy*

We may update this Privacy Policy from time to time. Any changes will be posted on this page at e-zfix.org with a new Effective Date. We encourage you to review it periodically.

*10. Contact Us*

If you have any questions about this Privacy Policy, please contact us:

*EZ Fix Plumbing*

Website: https://e-zfix.org

Phone: 5615772236

Email: hamzah@ezfixplumbing.com

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Privacy policy

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